We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailbox@nextleveluk.net once approved please return with a note stating your order number and reason for return to 

Next Level Bradford Ltd 

Unit 3A Spence Mills 

Mill Lane 

Leeds

Ls13 3he

United Kingdom

If the item is no longer wanted all return costs must be covered by you and outoging postage costs and restocking fees incured by us will also be deducted upto £12

If your return is faulty, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at mailbox@nextleveluk.net

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, Sold as Seen Damaged Items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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NON UK SALES - REFUND POLICY

To start a return, you can contact us at mailbox@nextleveluk.net 

All return postage costs must be funded by the customer