Refund policy

Next Level UK Refund & Return Policy
At Next Level UK, we strive to deliver premium collectibles in pristine condition. If you are not entirely satisfied with your purchase, our return process is outlined below. 
1. Standard 30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a formal return. 
To qualify for a standard return, your item must meet the following strict criteria:
  • Condition: Unused, unworn, and in the exact condition you received it.
  • Packaging: Completely unopened in its original retail packaging with all protective seals, tags, and inserts intact.
  • Proof of Purchase: A valid receipt, invoice, or online order confirmation is required.
2. Strict TCG & Pokémon No-Return Policy
All Trading Card Game (TCG) products—including Pokémon, Magic: The Gathering, Yu-Gi-Oh!, Disney Lorcana, booster packs, sealed boxes, blister packs, and tins—are strictly exempt from standard returns, cancellations, or exchanges.
Once a TCG order is processed, it cannot be refunded or returned for a change of mind due to the following legal and operational safeguards under UK consumer law:
  • Market Volatility: The collectible card market experiences immediate financial and secondary market price fluctuations.
  • Product Integrity & Security: Sealed TCG products are highly vulnerable to tampering, search manipulation (such as package weighing), and counterfeit pack swapping. To guarantee that every customer receives 100% authentic, untampered cards, we cannot accept returns on these items under any circumstances.
3. Non-Returnable Items
In addition to Trading Card Games, the following categories cannot be returned:
  • Custom-made, altered, or personalised products.
  • Sale, clearance, or promotional items.
  • Products explicitly marked or sold as "As-Seen" or "Damaged".
  • Gift cards.
4. How to Initiate a Return
All returns must be pre-approved by our support team before being shipped back to us. Unauthorised returns will be rejected and returned to sender at the buyer's expense. 
  1. Contact our customer service team directly at mailbox@nextleveluk.net.
  2. Provide your order number, proof of purchase, and the explicit reason for the return request.
  3. If approved, we will issue a Return Authorisation alongside detailed instructions on where to send your package.
  4. Enclose a note inside the shipping package stating your order number and the reason for the return.
Return Address:
NEXT LEVEL UK
Unit 1, First Avenue,
Grangefield Industrial Estate,
Pudsey, Leeds, LS28 6QN,
United Kingdom 
5. Return Shipping Costs & Restocking Fees
  • Non-Faulty Items: For general "change of mind" returns, the buyer is fully responsible for arranging and paying for tracked return shipping. Outbound shipping fees are non-refundable. A restocking fee of up to £12 will be deducted from your final refund to cover processing costs. 
  • International Orders: All non-UK returns must be shipped via customer-paid, fully tracked postage. 
  • Damaged or Faulty Goods: Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, contact us at mailbox@nextleveluk.net right away with photographic evidence. Validated faulty items will receive a prepaid shipping label, and a full refund or replacement will be issued at zero cost to the buyer. 
6. Exchanges
The most efficient way to secure an alternative item is to return your original, pre-approved product for a refund. Once the return is processed, please place a separate new order on our website. 
7. Refunds & Processing Times
Once your return is received at our facility, our quality control team will inspect the item to verify its eligibility. We will notify you via email regarding the approval or rejection of your refund. 
Approved refunds are processed automatically back to your original payment method. Please allow 7 to 10 working days for the funds to reflect in your account, depending on your banking provider's processing speeds.