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Quick Answers
Frequently Asked Questions
How long does delivery take?
All in-stock UK orders are dispatched within 48 hours. Standard delivery typically takes 2 - 4 working days. Express options are available at checkout for next-day delivery.
Can I return or exchange my item?
Yes - we offer a 30-day hassle-free returns policy. Items must be unused and in their original packaging. Contact us first and we'll arrange the return for you.
How do I track my order?
Once your order is dispatched you'll receive an email with your tracking number and carrier details. You can also log into your account to check your order status at any time.
Do you ship internationally?
Yes - we ship to the UK, EU, USA, Canada, and many more countries. International shipping times and costs vary by destination and are calculated at checkout.
Are your products officially licensed?
The vast majority of our products are officially licensed. Each product page clearly states if it is licensed. We never knowingly stock counterfeit products.
My item arrived damaged - what do I do?
We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund right away.
UK 48HR Dispatch
All in-stock orders dispatched within 48 hours.
30-Day Returns
Full refund or exchange, no questions asked.
4.9 / 5 Rated
Over 1,200 verified reviews on Loox.
Officially Licensed
Authentic, legal and film-accurate replicas.
